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Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal made against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required.
PURPOSE OF THE JOB
As a member of the Parking appeals and representations team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to the weight up the evidence in each case, whether is a Penalty Charge Notice (PCN), parking permit or parking control suspension and make balanced judgements.
Parking and traffic enforcement is crucial to the delivery of three of the councils plans, Climate Change, Air quality and Streets for people.
PRINCIPAL ACCOUNTABILITIES
1. To investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists. This includes the external Environment and Traffic Adjudicators who sit at London Tribunals and make the final decision on any parking or traffic penalty in an adjudication hearing which evidence is presented by the officers to trained solicitors or barristers who are the adjudicators.
2. To ensure other parking enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark.
3. To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation.
KNOWLEDGE:
Education to include Maths and English at GCSE level or equivalent and/or proven experience of parking enforcement and appeals legislation.
Excellent communication skills both in writing and verbally.
Knowledge of the civil parking and traffic enforcement legislation, parking adjudication processes and guidance.
Knowledge of the back office process for enforcement of parking and traffic penalties.
EXPERIENCE
Proven experience in working in a customer service or administrative environment, having to compose formal correspondence.
Experience of analysing data to carry out investigations and to inform decisions using computer systems and databases.
Experience demonstrating a proven ability to work with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service.
Experience:
- administration: 3 years (required)
- appeal made against the PCN: 1 year (required)
- TMA Challenges: 1 year (required)
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OR6520
