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Customer Service Administrator
(You may have experience in a similar role such as Sales Support Specialist, Operations Coordinator, Sales Coordinator, Sales Executive Assistant, Client Services Administrator, Commercial Administrator, Sales Office Administrator, Project Administrator or Sales Administrator)
Location: Ilminster, Somerset
Hours: 37.5 hours per week
9am - 5pm Monday to Thursday, 9am - 4.30pm Friday
8.30am - 4.30pm Monday to Thursday, 8am - 4pm Friday
(Shift pattern to be agreed with your line manager)
Salary: 25,000 - 27,500 DOE
What's On Offer
- Defined Contribution Pension: 5% employer / 5% employee contributions (employee can increase contributions; salary sacrifice available from November 2025)
* Cycle to Work Scheme
* Employee Assistance Programme
* Corporate Gym Membership
* Mental Health First Aiders on site
* Free Life Assurance: 3x annual salary
* Christmas Savings Club & Festive Activities
* Employee Discount Platform: With local businesses
The Role
As a Customer Service Administrator, you'll be a key player in delivering exceptional service to their customers while supporting the sales process from initial enquiry through to post-order care. You'll work closely with internal teams and external clients to ensure every interaction is professional, efficient, and aligned with their commitment to quality.
This is a varied and rewarding role where you'll help drive customer satisfaction, support sales growth, and contribute to the success of their team.
Your Key Responsibilities
- Managing customer enquiries, quotations, and orders using their CRM system
- Supporting Area Sales Managers and Business Development teams with lead qualification and presentations
- Coordinating deliveries and resolving any issues with empathy and professionalism
- Handling post-order communications and documentation
- Booking commissioning visits and warranty callouts
- Providing product information and simple technical advice
- Monitoring outstanding quotes and opportunities to maximise conversion
What You'll Bring
- Experience in a busy business environment, ideally in customer service or sales
- Proficiency in Microsoft Excel and Outlook
- Strong communication and relationship-building skills
- Highly organised with a keen eye for detail
- Bonus: Experience in the engineering, construction, or manufacturing industry, and familiarity with CRM/MRP systems
How to Apply
If you're customer-focused, commercially aware, and ready to take on a new challenge, we'd love to hear from you.
Submit your CV online or email it to (url removed). Prefer to chat first? Call Debbie on (phone number removed) to discuss the opportunity.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
