Customer Service Advisor

Posted 10 days ago, valid for 5 days

Inverkeithing, Fife KY11 1HP, Scotland

£13.52 per hour

Full Time

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Sonic Summary

Join our team as an Inbound Customer Service Representative (Credit Cards) on a 6-month contract based in Rosyth.
The role offers a competitive salary of £13.52 per hour for a 37-hour work week, with flexible hours required, including weekends.
Candidates should possess excellent communication skills and a customer-centric attitude, while previous customer service experience is preferred but not essential.
After training, the position allows for a hybrid working model and includes benefits like free on-site parking.
If you're eager to provide exceptional service and start immediately, we encourage you to apply as we value diversity and welcome all qualified applicants.

Join Our Dynamic Team as an Inbound Customer Service Representative (Credit Cards)!Position: Inbound Customer Service Representative (Credit Cards)Contract: 6-Month ContractLocation: Rosyth (Hybrid after training)Hours: 37 hours per week, between 8 AM - 8 PM, Monday - SundaySalary: £13.52 per hourStart Date: ASAPBenefits: Free on-site parkingAbout the Role:Are you ready to be the friendly voice that makes a difference? We're on the lookout for enthusiastic and customer-centric individuals to join our vibrant team in Rosyth on a 6-month contract. As an Inbound Customer Service Representative, you'll be the first point of contact for our valued customers, delivering top-notch service and support for their credit card inquiries.Key Responsibilities:* Engage with Customers: Handle inbound calls and resolve credit card-related queries with a smile.* Provide Expert Assistance: Offer accurate information and friendly support.* Stay Informed: Keep up-to-date with our credit card products and services.* Document Interactions: Record customer interactions and update account information.* Collaborate: Work with team members to ensure customer satisfaction.Requirements:* Communication Skills: Excellent verbal and interpersonal abilities.* Problem-Solving: Strong attention to detail and problem-solving skills.* Flexibility: Ability to work flexible hours, including weekends.* Experience: Previous customer service experience is a plus, but not essential.* Tech-Savvy: Basic computer skills and a quick learner.What We Offer:* Competitive Pay: Earn £13.52 per hour.* Work-Life Balance: Enjoy a hybrid working model after training.* Convenience: Free on-site parking.* Supportive Environment: Join a dynamic and supportive team.* Growth Opportunities: Opportunities for personal and professional development.How to Apply:If you're passionate about delivering exceptional customer service and ready to start immediately, we want to hear from you!

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