Sales and Customer Service Specialist

Love Niche Travel sales and have a passion for providing excellent service? Passion for the great outdoors? This bespoke Travel company offering a niche outdoors product are looking for a keen Sales and Customer Service Specialist to join their growing team. Offering a competitive salary and some amazing benefits this company offer a unique and fun working experience.

JOB DESCRIPTION:

• Developing an in-depth and detailed understanding of all tours in all destinations to advise enquirers which tour is most suitable for them.
• Customer relationship management - building strong relationships with each customer and responding to all queries throughout the customer journey cycle; from first enquiry, through booking, post-booking, going on tour, post-tour feedback, and repeat booking
• Sales generation - leverage all customer points of contact generated through marketing initiatives from both new and repeat customers to achieve monthly sales targets
• Customer information management - ensure timely and accurate completion of all customer information in our booking and CRM system
• Working in close collaboration with colleagues in operations and international partners to ensure the smooth running of all tours and delivery of exceptional experiences for all customers
• Assisting guides in welcoming riders to our HQ at the start of Scottish tours
• Working closely with the marketing team to ensure marketing and sales strategies are aligned

EXPERIENCE REQUIRED:

We are looking for an experienced sales professional (minimum of 2 years) with a passion for providing excellent customer service. You must be a team player and proficient and multi-tasking. A passion for the outdoors will really help in this role as you would be relatable to the clients looking to book with you. You will need outstanding communication skills both written and verbal and be IT competent.

THE PACKAGE:

• Salary is dependent on experience, but very competitive in the current market

In addition they offer:

• 30 days annual leave (including bank holidays)
• Private Health care and Travel Insurance
• Familiarisation trips (subject to availability and performance)
• Training and career development opportunities
• Industry discounts
• Hybrid Working in a fantastic semi-rural office (office based 3 times per week)

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Harrison Blewitt. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK. Unfortunately, unsuccessful candidates will not be contacted due to high volume of applications.