Customer Services Administrator

Do you enjoy being the first point of contact in a busy workplace, delivering great customer service and keeping things running smoothly behind the scenes?

Location: Inverness
Hours: 35 hours per week, Monday to Friday, 8.30 am - 4.30 pm
Contract: 12 months
Pay: £27.5k - £27.9k per year

We’re recruiting for a front of house Customer Services Administrator to join our Client based at a shared office facility in Inverness.

This is a varied, people focused role combining front of house reception, customer service, facilities support and administration. You’ll be part of a small, supportive team, welcoming visitors, supporting staff and helping ensure the building operates safely, professionally and efficiently.

Key Responsibilities:
• Welcoming staff, visitors and contractors to the building
• Answering a national switchboard and responding to enquiries professionally
• Managing visitor access, building security and health & safety procedures
• Supporting the day to day operation of facilities systems and equipment
• Making routine bookings for meetings, rooms and hospitality
• Providing administrative support to managers and teams
• Undertaking basic financial processing including purchase orders and card transactions
• Supporting workplace and facilities-related projects
• Prioritising and organising workload to meet deadlines
• Acting as Fire Warden / Incident Control Officer (training provided)
• Participating in an occasional out of hours facilities call out rota
• Supporting wider workplace services tasks to ensure team resilience

What We’re Looking For:
• Previous experience in a customer service, front of house or office based role
• Strong communication and interpersonal skills
• A professional, welcoming manner and confidence dealing with a wide range of people
• Good organisational skills with the ability to prioritise and multitask
• Strong attention to detail with good literacy and numeracy skills
• Comfortable using Microsoft 365 and standard office systems
• A flexible, team focused approach with a willingness to learn
• Understanding of health & safety in a workplace environment
• Driving licence preferred
• Gaelic language skills desirable but not essential

How to Apply

If you’re looking for a varied, people-focused role within a professional public sector environment, apply today to be considered. If you have any questions ahead of applying, contact Lauren at Global Highland.