Title: Receptionist

Type: Temporary (approx. 3-6 months)

Hours: Full Time

Salary: £12.60 per hour

Location: Inverness

Details:

Our client is looking to appoint a Receptionist on a temporary basis for approximately 3-6 months. This is a full time role on a rotating shift basis including weekends. The ideal candidate will be presentable, approachable and helpful with a calm manner.

Duties include:

Deliver excellent customer service at all times.
Manage all check in and check out during the day following procedures and standards.
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
Administer all reservations, cancellations and no-shows, in line with company policy.
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities.
Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
Provide reports for housekeepers and management.
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.
Maintain personal knowledge by completing in-house training and workbooks.
Always adhere to all company policies and procedures and licensing laws.
Attend and contribute to team meetings.
Carry out instructions given by the management team and head office.

Person specification:

Previous experience in a customer facing/reception role.
A passion for hospitality and service.
Polite and professional manner, in person and by telephone.
Well organised and able to prioritise a busy workload.
Enthusiastic, dedicated and reliable.
Ability to work effectively in a team environment.

Benefits:

Casual dress
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
On-site parking

Schedule:

8 hour shift
Day shift
Weekend availability