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We are seeking a dedicated Account Manager to join our clients team, working closely with the Business Development Managers in both the MSK Physiotherapy and Mental Health workplace health sectors. The ideal candidate will support and manage relationships with clients from both markets, ensuring a high level of customer satisfaction and service delivery.
Key Responsibilities:
- Serve as the primary point of contact for clients, providing exceptional customer service and support.
- To contribute to discussions and decision-making processes that relate to the organisation’s strategic plans and their realisation.
- To maintain customer relationships and ensure customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business (KPI, SLA, MI reporting etc)To schedule appointments, prepare presentations for pitching to clients, having researched their business and requirements.
- To oversee the development of marketing literature and communicating new product developments to existing and prospective clients.
- Assist Business Development Managers with client onboarding, account management, and service delivery.
- Address client needs and concerns promptly and effectively.
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
- Prepare and deliver regular reports on account status, client feedback, and performance metrics.
- Identify opportunities for account growth and work with the Business Development Managers to achieve sales targets.
- Stay updated on industry trends, competitor activities, and market conditions to better serve clients
- To undertake any other duties compatible with the grading of the post, as required (training, presentations etc).
Skills & Experience:
- Experience of the Insurance & Health/Wellbeing Market.
- Experience in working with senior management to align sales strategies and solutions
- Excellent negotiation skills with strong communication, negotiation, and relationship-building skills.
- Proven track record of increasing revenue through generation of leads.
- Proven experience in account management, customer service, or related roles.
- Ability to manage multiple accounts simultaneously with a high attention to detail.
- Ability to communicate effectively with internal and external customers verbally and in writing.
- Confident in client presentation, either face to face or in writing.
- Proactive and results-driven with a focus on client satisfaction.
- Ability to work independently and as part of a team in a hybrid working environment.
- Ability to time manage in order to meet agreed deadlines in a demanding environment
- Ability to collate and produce statistics (i.e. Management Information) with a good attention to detail
- Confident with the ability to operate in a changing environment
- Ability to work under minimum supervision and in a professional manner
- Proficiency in using CRM software and Microsoft Office Suite.
- Flexibility to travel as required.
Our clients team is composed of experienced professionals dedicated to improving patient wellbeing. Fostering a supportive and collaborative work environment where innovation and excellence are encouraged.
This positions offers Hybrid or Remote working depending on your location.
A competitive salary, commensurate with skills and experience.
Car allowance - own transport essential
Annual bonus subject to key targets being met & overall business performance
25 days annual leave with the option to purchase additional leave after completion of probationary period
Moving day leave
Health plan
Employee Assistance Programme
Highstreet store discounts
