Account Development Executive

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

We are looking for a dynamic Account Development Executive to provide our customers with ‘wow experiences’ by delivering first class customer care. You will be responsible for the welcome installation call, calling customers that have stopped ordering, calling customers who have fallen into negative spend and calling customers that are not taking various consumables and/or ancillary products. All these activities are focused on maximising consumable sales through the customer lifecycle. This role will also support the regional sales teams by handling ad hoc customer enquiries and assisting with customer-related tasks. You will also collaborate with regional sales teams ensuring opportunities for consumable expansion are optimised.

• Completion of post installation calls to new and existing customers. Ensuring the customer is satisfied with the equipment and installation process and where necessary, ensure any queries are escalated appropriately.
• Call customers that have stopped ordering, gaining an understanding as the reason(s) and where necessary enforce contractual terms, negotiate on price or use the appropriate selling skills to win back the consumables revenue.
• To ensure the customer is satisfied with the equipment and installation process and assist customers with portal queries.
• To be the Point of contact where issues are identified during post install call.
• Ensuring any queries are swiftly communicated to the various department(s) to resolve and in these cases, to diaries a call back to ensure completed.
• Attend monthly meetings with regional sales team to enhance collaboration and ensure opportunities for consumable expansion are optimised.
• Conduct monthly review of subsidised maintenance by region and those not ordering increase to standard charge.
• Contacting Bronze Accounts (customers with 1machine) within region to ensure there is company/customer interaction- understanding any expansion upsell opportunities.

• A minimum of 2 years’ experience of working within a customer facing B2B role.
• Excellent communication skills, in particular an effective telephone manner that forges positive relationships with customers.
• High level of customer service; active listener.
• Confident in negotiation, using proven techniques to reach a win-win situation.
• Flexible and adaptable to help out the team.
• High level of accuracy and attention to detail.
• Accountable for their responsibilities, requiring minimal supervision to fulfil a varied role to a high standard.
• Positive 'can do' attitude.
• Responsive, with a 'service-driven' approach to deliver the 'wow' factor.
• IT proficient, with a good understanding of Microsoft Office and Outlook as well as CMS systems.

Being a part of Liquidline is more than just a job - it's a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too:

• 25 Days Annual Leave Bank Holidays: Extra time off to rest and recharge.
• Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
• Candidate Referral Program: Help grow our team and earn rewards
• Company Bonus Scheme: Celebrate success with us.
• Enhanced Sick Pay: Supporting you when you need it most
• Enhanced Parental Leave: Comprehensive support for your family journey
• Salary Sacrifice Pension Scheme: Save for your future with ease.
• Life Assurance & Income Protection (UK Only): Peace of mind for you.
• ?HSF Health Plan: Access affordable healthcare.
• ?YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
• ?Employee Assistance Programme: Mental health support, virtual GP services and more.
• ?Menopause Support via Stella App: Tailored support for this stage of life.
• ?Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.

Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.

We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!