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- Annual Salary: £30,000
- Location: Ipswich
- Job Type: Full-time, 7.30am-5pm Monday to Friday.
- Fully based in the office- No Hybrid or remote working available.
We are looking for a proactive Customer Care Expert to enhance our client's team. This is a newly created role which demands exceptional support across 3 functions within their Customer Care Centre. The successful candidate will be responsible for maintaining high standards of accuracy and delivering outstanding customer service, aligning with our business objectives.
Responsibilities:- Accurately capture details for all logged breakdown jobs.
- Ensure complete accuracy in managing contracts, off hires, and exchanges.
- Timely and correct processing of suspensions.
- Conduct detailed daily checks on contracts.
- Liaise with buyers to obtain necessary site contacts and valid PO numbers.
- Manage job cards, invoices, and update job statuses on the system.
- Monitor and update the status of jobs handled by third parties.
- Issue order numbers to suppliers and provide customers with precise recharge information.
- Ensure compliance with SLAs by third parties.
- Process all sales orders and manage timely dispatch of parts to sites.
- Keep all documentation current and assist in administrative duties for the rehire and operator coordinator.
- Deliver exceptional customer service to both internal and external clients.
- Handle ad-hoc tasks as needed and assist colleagues during peak times.
- Outstanding negotiation, organisational, and communication skills.
- Proficiency in MS Excel and Office.
- Superior customer service skills with a proactive and positive approach.
- Flexible work style tailored to meet business needs, with the ability to manage personal workload and multitask during high-pressure periods.
- Previous experience in customer service is essential.
- Competitive salary package.
- 23 days holiday which rises to 25 days with length of service. Opportunity to buy and carry over holiday.
- Supportive and vibrant work atmosphere.
- High street discounts
- Plus much more
To apply for this Customer Care Expert role, please submit your CV and a cover letter outlining your relevant experience and your interest in this position.
