IT Engineer - Mandarin Speaking

Job Summary

We are seeking an experienced IT Engineer for our client which is a global technology company. You will ensure seamless office IT operations, provide end-user support, and maintain critical infrastructure including networks, servers, and security systems. This role requires deep technical expertise, a customer-centric approach, and collaboration with global IT teams to meet company security and business requirements.

Key Responsibilities:

• Design, implement, and maintain comprehensive IT infrastructure solutions for local offices, encompassing:
• Provide support for cloud and local server based business critical systems and software including MES and security systems
• Implement and maintain secure hybrid cloud architectures bridging on-premise and cloud environments
• Diagnose and resolve complex issues in cloud-native and hybrid infrastructure environments
• Design and manage network solutions including: MPLS and VPN configurations (Multi-VRF/IPsec), WAN/LAN architecture and wireless networks (AC/AP), Firewall configuration and management
• Troubleshoot advanced network issues (routing, switching, VoIP)
• Deploy and maintain: Windows/Linux server environments, Virtualization platforms, Storage solutions and backup systems, VoIP and video conference systems.
• Implement and manage: Endpoint protection solutions (antivirus/encryption), Patch management systems, Two-factor authentication infrastructure.
• Ensure compliance with enterprise security policies
• Provide desktop support (in-person/remote) for employees, including VIPs.
• Support onboarding/offboarding (system deployment, IT inductions).
• Conduct IT training and maintain support documentation.
• Perform O&M for industrial PCs (production line support, backups, fault resolution).
• Maintain door access/CCTV systems and video conferencing equipment.
• Participate in after-hours/Weekend support (remote or onsite).
• Ensure IT environments comply with company global security policies.
• Work with global IT teams to innovate solutions aligned with business needs.
• Manage asset lifecycle (inventory, audits, decommissioning).

Person Specification:

Required:

• Multilingual proficiency (e.g.,Mandarin) for global collaboration.
• 3+ years in enterprise IT infrastructure (Wintel/Networking).
• Advanced networking knowledge: Routing/switching (CCNA or equivalent).
• Microsoft certifications preferred (Windows Server 2012R2/2016/2019).
• Virtualization (VMware/Hyper-V), VoIP, video conferencing.
• Endpoint security (encryption/patching/2FA).
• Strong problem-solving, teamwork, and communication skills.
• Ability to work after-hours/weekends.

Desired:

• CCNP, MCSE, or other relevant certifications.
• Experience with AxiomV door control systems.
• MES software experience.