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About the Role
Are you passionate about delivering fair outcomes for customers while navigating complex financial situations? We’re looking for a Litigation Officer to join our dynamic Banking & Credit Management team. In this role, you’ll manage a portfolio of residential mortgage accounts in serious arrears, guiding them through the litigation process with empathy, professionalism, and precision.
What You’ll Be Doing
- Proactively manage mortgage accounts in litigation or approaching term expiry.
- Communicate with customers to understand their financial circumstances and identify appropriate solutions.
- Analyse financial documents such as bank statements and income & expenditure forms.
- Ensure all litigation activity complies with internal SLAs, procedures, and current legislation.
- Work with borrowers nearing the end of their mortgage term to assess repayment strategies.
- Maintain accurate records and ensure all customer interactions are logged appropriately.
- Collaborate with internal teams, solicitors, and third-party advisors to progress cases effectively.
What We’re Looking For
Essential:
- Must have experience working in the legal sector or a degree related to law
- Must have previous experience working in an office environment ideally within the legal, mortgage or property sector
- Strong written and verbal communication skills.
- Customer-focused with a solutions-oriented mindset.
- Knowledge of mortgage loan documentation and relevant financial regulations.
- Understanding of financial budgets and the UK Benefits System.
- Ability to manage workloads independently and as part of a team.
Desirable:
- Previous litigation experience and familiarity with court documentation.
- Law degree or full CeMAP qualification.
Why Join Us?
You’ll be part of a supportive, forward-thinking team that values integrity, collaboration, and continuous improvement. We offer opportunities to grow your career while making a real difference in people’s lives.
