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Job Title: 1st Line Support Engineer
Location: Just outside Ipswich (office-based)
Salary: 25,000 - 30,000 per annum
Contract: Full-time, Permanent
Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where you'll be the first point of contact for IT support queries.
This is an onsite role, so a full UK driving licence and access to your own vehicle is required.
Key Responsibilities
- Act as the first point of contact for IT support queries, providing face-to-face and remote assistance.
- Diagnose and resolve 1st line technical issues across hardware, software, and network environments.
- Escalate more complex issues to the 2nd line team when required.
- Configure and maintain desktops, laptops, mobile devices, and peripherals.
- Deliver an excellent customer experience, ensuring end-users feel supported and informed.
Skills & Experience
- Previous experience in a 1st Line IT Support or Service Desk role.
- Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking.
- Strong communication skills with a customer-first approach.
- Ability to prioritise tasks and manage multiple issues simultaneously.
- Full, clean UK driving licence is essential due to location.
Why Join Us?
- Salary up to 30,000 per annum depending on experience.
- Be part of a friendly, collaborative IT team with opportunities for progression.
- Gain hands-on exposure to a wide range of technologies.
- Free parking onsite and easy access from Ipswich and surrounding areas.
If you're a motivated IT support professional who enjoys solving problems and providing excellent customer service, we'd love to hear from you.
