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Experienced Repairs Planner role for a local housing association in Stratford,
Working for a reputable housing association with many contracts in and around London, Axis is affiliated with many local councils and main contractors working alongside them helping to build a better community.
Planner/Scheduler Role
Based in Islington
Up to £30k per annum
8-5, Mon - Fri
Your day to day would look like as a Planner:
- Handling incoming repair requests through various communication channels (phone, email, online portals).
- Logging repair requests accurately into the system and prioritizing based on urgency and severity.
- Coordinating repair schedules with tenants and external contractors.
- Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements.
- Monitoring the progress of repairs and ensuring timely completion within agreed service levels.
- Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices.
- Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues.
Requirements for the Repairs Scheduler role:
- Previous experience in a similar Repairs Scheduler or Administrative role, ideally within the social housing sector.
- Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues.
- Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes.
- A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service.
- Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential.
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