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Your Key Responsibilities:
- Taking full ownership of the State Room Lounge you are responsible for all the bar activities including daily operation, the service, staff guidance and cost control
- You will be responsible for the welcome and personal care of the guests in the State Room Lounge, ensuring a consistent luxury and personalised guest experience
- You will lead, inspire, and motivate the bar team to make sure they exceed in their roles, through induction, training, management, empowerment, and development
- You will identify opportunities to enhance quality standards regarding beverage, set up, presentation and atmosphere.
- You will be responsible for the recruitment and onboarding process for the team
- You will manage guest recovery situations promptly and effectively
- You will oversee with the scheduling, time keeping and attendance for the department
- You will oversee cash handling and cash up procedures, ensuring that any queries are rectified with accounts in a timely manner
- You will ensure the careful handling of complaints and accidents, ensure first aid training is up to date
- Support with training and implementation of HACCP, COSHH and fire procedures
- Act as F&B duty manager whilst on shift
Your Knowledge & Capabilities:
- You have a passion for delivering exceptional guest service
- You have excellent communication skills, both verbal and written, with the ability to communicate effectively with people at all levels
- You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
- You have proven organisational and leadership qualities
- You are resilient and flexible to adapt your work schedule to the demands of the business
- You are confident in handling guest complaints
- You have proven experience with colleague management
- You use your initiative and take a practical approach to problem solving
- You are confident with completing administrative tasks and are proficient in Microsoft Office
Proven Experience/Qualifications:
- Proven experience 2+years of management within a quality bar, preferably within a luxury hotel environment.
- A strong spirit and mixology knowledge.
- Previous high-volume experience is essential with knowledge of how to turn tables and manage large groups of reservations in a short period of time to maximise total covers in a day, while taking the most revenue possible without losing the focus on service standards.
Our Employee Benefits:
Share of gratuities on a pro-rata basis
30 days paid holiday after 1 year of service
50% discount on food & beverage for Employee and up to 4 guests
30% discount in our Pro Shop
Free meals whilst on shift
Free golf membership
Free on-site parking
Recommend a friend scheme
Quarterly recognition programme
Employee and Family rates and discounts in Hyatt hotel upon availability
Employee discounts at our 12.18 Hotel Collection
Access to exclusive perks, offers, and discounts on our colleague platform
LifeWorks employee assistance program, offering support and confidential advice for you and your family when you need it most
Access to wellbeing articles, podcasts, tools and resources
