F&B Supervisor

We are looking for an enthusiastic and experiencedF&B Supervisorto join our wonderful F&B Team. This is afull-time, permanentposition based on an average 40 hours a week. Availability to work mornings, evenings and weekends is essential.

We offer acompetitive salary of £13.76 per hour plus gratuities* and excellent employee benefits. On-site subsidised staff accommodation is available subject to availability.

*Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.

TheF&B Supervisorwill support the Restaurant Manager and F&B Operations Manager with the day-to-day running of the F&B operation, ensure the smooth delivery of services and create an exceptional and memorable food and beverage experience for our guests.

Your Key Responsibilities:

• You will be responsible for the smooth running of the daily F&B operations at SCHLOSS Roxburghe
• To work as part of a team, supporting and helping each other with developing and operating all aspects of the business.
• You will assist with leading and inspiring the restaurant team to exceed in their roles, through guidance, training and setting an example.
• You will deliver a memorable food and beverage experience for our guests, assisting them with menu choices in an informative and enthusiastic way.
• Lead daily briefings to ensure all relevant information is shared.
• You will maintain the highest standards of service, room preparation and presentation throughout the F&B department.
• Maintain sufficient manning for each shift, reviewing regularly during peak occupancy levels.
• Constant review of MEDALLIA feedback while implementing fast actions to improve guest satisfaction.
• You will maintain consistent and effective communication with all departments to ensure the smooth running of the F&B service in all outlets.
• Be confident in and control cash handling and cash up procedures in line with policies and procedure, ensuring that any queries are rectified with accounts in a timely manner.
• Proficiently up sell and encourage other team members to do the same at every opportunity.
• You will ensure quality standards with respect to food, beverage and customer service are consistent and delivered daily.
• You will actively manage on the floor while building a rapport with colleagues and guests.
• You will manage guest recovery situations promptly and effectively and communicate updates.
• Support management with stock takes, organisation and counting.
• You will contribute to ideas and initiatives to develop our quality of service and increase revenue in the department.
• Support with training of new team members.
• You will give regular feedback and recognition to team members.

Your Knowledge & Capabilities:

• You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships.
• You are incredibly motivated and take pride in your work.
• You have a passion for and understanding of 5-star hospitality and delivering exceptional guest service.
• You have strong organisational and leadership qualities.
• You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels.
• You are confident in handling guest complaints.
• You can work well under pressure in a fast paced and changing environment.

Proven Experience/Qualifications:

• Minimum of 2-years experience in Food & Beverage or the hospitality industry
• Previous experience in a supervisory role essential.
• Previous experience of events and banqueting desirable.
• Experience, knowledge and understanding in the luxury hospitality industry.

Your Employee Benefits:

- 30 days paid holiday after 1 year of service

- 50% discount on food & beverage

- 30% discount in our Pro Shop

- Free meals whilst on shift

- Free golf membership

- Free on-site parking

- Recommend a friend scheme

- Gym membership discount

- Quarterly recognition programme

- Hotel stay discounts with Hyatt Destination Hotels

- Hotel stay discounts at our sister properties including Ibiza, Sardinia and New York

- Access to exclusive perks, offers, and discounts on our colleague platform

- Telus Health employee assistance program

- Access to wellbeing articles, podcasts, tools and resources