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3PL Account ManagerWarwickshire£35,000 - £37,000 + Bonus
Do you enjoy developing existing customer relationships and providing a friendly, collaborative approach? If you're a passionate and dedicated individual who values open communication and continuous growth, we have an exciting opportunity for you!
Role Profile
Our client is a growing family business, enjoying an exciting period of expansion on the 3PL side of their business. As 3PL Account Manager, you will be a key liaison between the Customer and Operations, both Warehouse & Transport. Reporting into the Head of Operations you'll initially focus on 4 x key accounts, ensuring excellent customer service is delivered, every time. The role is office-based and you will work Monday to Friday, typically 8:30am - 5:30pm.
Key Responsibilities
- Act as the daily interface between client management and operations.
- Liaise with customer contacts from middle management to Director level.
- Troubleshoot and resolve logistics or quality control issues.
- Manage the integration of new clients into systems.
- Develop and improve relationships with existing accounts.
- Influence client engagement practices for mutual benefit.
- Travel occasionally to customer sites when required.
- Collaborating with the Planning team to ensure all customer transport needs are fulfilled on time.
This is not a new business sales role - it's about retaining, supporting, and developing existing high-value accounts.
Key Skills & Experience
- Proven Account Management experience in 3PL, preferably within food or pharma logistics.
- Background in high-volume pallet or freight operations.
- Strong problem-solving skills and the ability to communicate solutions effectively.
- Excellent communication skills with ability to influence at all levels.
- Strong system experience, including Microsoft Excel.
What's on offer?
OTE £40,000 in line with the bonus/target structure
Designated coaching and mentoring as you progress in this position.
Subsidised CPD learning and internal LMS courses.
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