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Job Title: Customer Coordinator
Location: Honiley, Kenilworth, CV8 1NP
Salary: £26,000 - £30,000
We are seeking a Customer Coordinator to provide administrative and customer support in a fast-paced environment. You will be the first point of contact for incoming communications, ensuring efficient operations across all departments.
Responsibilities:
- Act as the first point of contact via phone and email.
- Direct calls to the appropriate person/department.
- Greet visitors and provide necessary information.
- Handle incoming/outgoing mail and packages.
- Maintain office organisation and cleanliness.
- Assist with planning engineers' daily schedules using Google Maps.
- Manage stock deliveries and distribution to customers and engineers through couriers/Royal Mail.
- Perform general administrative tasks and support various departments.
- Resolve issues proactively and prioritise tasks efficiently.
Key Skills & Qualifications:
- Strong communication skills (phone & email).
- Proficient in Microsoft 365 (Word, Excel, email).
- Excellent organisational and multitasking abilities.
- Previous phone-based customer service experience.
- Confident with Google Maps for route planning.
- Ability to manage stock deliveries with couriers/Royal Mail.
- Detail-oriented with a focus on accuracy.
- Proactive problem-solving and time management skills.
- Must be a driver with your own transport to reach rural location.
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