IT Support & Technical Specialist ? Automotive Technology

Sponsorship not available - UK right to work required | Weekend rota with remote working included

We're hiring two IT Support & Technical Specialists for a growing automotive tech business in the Warwickshire area (commutable from Birmingham, Solihull, Redditch, Worcester). This is a chance to use your IT skills across software, ECU calibration and data projects in a supportive, tech-driven team.

You don't need a software engineering background - proven IT support experience, problem-solving ability and the drive to learn are what matter. Full training, including ECU reads and mapping, is provided.

We're looking for someone both technically capable and personable: confident speaking with clients, explaining solutions clearly, and bringing a friendly, professional approach alongside your technical know-how.

• As an IT Support & Technical Specialist, provide 2nd and 3rd line technical support to customers and colleagues.

• Troubleshoot issues, resolve escalations, and deliver clear technical guidance.

• Develop, maintain, and improve internal software applications and tools.

• Work on vehicle/ECU mapping and reading projects (full training provided).

• Analyse data and outputs from software tools to ensure accuracy and reliability.

• Document processes and contribute to ongoing product and process improvements.

• Operate within a flexible shift pattern, including weekend cover on a rotational basis - with the benefit that weekend shifts are worked from home.

• Proven experience in IT, technical support, or a related role.

• Background in software engineering or development is a bonus but not required.

• Strong understanding of IT systems and ideally some knowledge of the SDLC.

• Analytical mindset with confidence handling data and numerical outputs.

• Interest in automotive technology and ECU mapping (desirable, not essential).

• Excellent communication skills, able to support both technical and non-technical users.

• Proactive, detail-oriented, and able to adapt to new technologies quickly.

• Competitive salary depending on experience.

• Two IT Support & Technical Specialist positions available - genuine growth, not just backfill.

• Full training and support, including the opportunity to gain international qualifications.

• A supportive, friendly, and tech-driven culture that prioritises growth and career development.

• The chance to work on cutting-edge automotive technology projects at the forefront of innovation.

• A varied role that combines IT systems, customer support, data analysis, and mapping.

This IT Support & Technical Specialist role, based in the Warwickshire area near Birmingham, can also be found under: IT Support Engineer | 2nd Line Support | 3rd Line Support | Technical Support Analyst | IT Systems Specialist | Technical Support Engineer