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Job title: Commercial Property Claims Handler
Salary: £30,000
Location: Warwickshire
PURPOSE OF ROLE
We're working with a well-established insurance broker to recruit a Claims Handler to manage a range of commercial claims. The role focuses on delivering efficient, accurate claims handling and maintaining strong client relationships throughout the process.
RESPONSIBILITIES
- Handle claims across multiple lines, including Property, Motor/Fleet, EL, and PL
- Act as the main point of contact for clients during the claims lifecycle
- Liaise with insurers, loss adjusters, and suppliers to secure fair settlements
- Process claims within delegated authority, escalating complex cases as needed
- Maintain accurate claims records and documentation
- Support internal reviews, audits, and insurer meetings
DAY-TO-DAY
- Manage a portfolio of open claims, ensuring timely updates and resolution
- Communicate regularly with clients, insurers, and stakeholders
- Review claim reports, estimates, and supporting documents
- Keep internal systems and diaries up to date
- Attend team meetings and contribute to process improvements
EXPERIENCE
- Previous experience in handling property or commercial claims is essential
- Familiarity with delegated authority limits
- Exposure to other commercial lines or specialist claims would be desirable
- Experience supporting audit or compliance processes is a plus
SKILLS
- Clear communicator with strong negotiation ability
- Able to interpret policy wordings and explain outcomes to clients
- Organised, detail-oriented, and able to manage multiple claims
- Confident using claims systems and Microsoft Office
- Client-focused with a proactive, problem-solving approach
- Works well in a team and supports knowledge-sharing
If you have the relevant experience or know someone that does please contact me now on 07458 162842 or email us at
