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An excellentHybrid Assistant Team Leader CustomerService rolebased in Kettering,workingfulltimehours Monday to Friday 11:30 -8:00pm, offering astarting salary of £25,000per annum. This role will be a Hybrid role with 2/3 days in their Kettering offices, therefore you must be able to commute to Kettering.
Weare looking for an experienced Assistant Team Leader who demonstrates previous or current experience in a senior customer service role, ideally with telephone experience.
You will be able to support the Team Leader with the day to day leading of the team, coaching, setting and achieving targets, while also demonstrating an excellent customer service with our customers and clients.
This Assistant Team Leader role would be suitable for an individual who has previously stepped up to support with the leading of a team, motivates colleagues, helps with coaching on quality and is passionate about delivering exceptional service.
Experience/Skills needed for this position:
You will demonstrate experience of supporting or leading a team in a current or previous position
Experienced of working to individual targets, while supporting, guiding and monitoring the team
Deputising for the Team Leader during holiday or absences
To be able to multi-task with changing priorities on the day to meet business and client requirements
Customer service experience telephony experience
Supporting and training new starters into the team
Confident using internal systems and providing data on calls and team
Able to provide affirming and constructive feedback to improve performance
Dealing with complaints/difficult customers
Teambuilding and motivating to create an engaged workforce
Requirement to working a variety of shift patterns to cover opening hours
Flexibility in working hours may be required, sometimes at late notice, as business needs or shift patterns dictate e.g. evenings, weekends, and Bank Holiday working)
To be able to remain calm and collected in stressful situations
This is a permanent Assistant Team Leader opportunity on a Hybrid working model,2/3 days in the Kettering offices working for a large well established business that covers the UK. If you would like to know more information on this opportunity please do not hesitate to get in touch.
