Leisure and Events Manager

• Annual Salary: £30k - £34k (depending on experience)
• Location: Kettering
• Job Type: Full-Time

We are seeking a dynamic and experienced Leisure and Events Manager to lead the operations of a high-energy health/fitness club sports complex. This role is perfect for a proactive leader who thrives in a fast-paced environment and has a passion for business growth, fitness, sports, and large-scale event management.

• Operational Management:
  • Oversee daily operations of all sports and health club facilities, ensuring high standards of cleanliness, safety, and customer service.
  • Manage scheduling, maintenance, and staffing for all sports courts, health club amenities, and the gym.
• Financial Management:
  • Develop and manage the centre's budget, controlling expenses and maximizing revenue.
  • Implement strategies to increase membership sales, court bookings, and event hosting opportunities.
  • Monitor financial performance, analyse reports, and make data-driven decisions to enhance profitability.
• Team Leadership:
  • Lead, motivate, and manage a team of staff across various departments.
  • Recruit, train, and develop staff to ensure high levels of competence and job satisfaction.
  • Foster a positive and collaborative working environment, promoting teamwork and professional growth.
• Customer Experience:
  • Ensure a high level of customer satisfaction by delivering excellent service and addressing any issues or complaints promptly.
  • Develop and implement customer engagement programs, such as fitness classes, coaching sessions, and member events, to enhance the customer experience.
• Marketing and Business Development:
  • Develop and execute marketing strategies to promote the sports centre and health club, attract new members, and increase event bookings.
  • Build and maintain strong relationships with local sports clubs, schools, and corporate clients to drive business growth.
• Facility Management:
  • Ensure all facilities, including courts, gym equipment, pool, and wellness areas, are well-maintained and fully operational.
  • Oversee the regular maintenance and cleaning schedules, and liaise with the maintenance department to manage any repairs or upgrades as necessary.

• Minimum of 4-6 years of experience in a management role within sales, sports, fitness, or hospitality industry.
• Ability to develop and execute strategic plans to drive business growth and customer satisfaction.
• Strong knowledge of sports centre operations, event management, and health club facilities.
• Proven ability to lead and motivate a diverse team, with excellent communication and interpersonal skills.
• Strong financial acumen with experience managing budgets, forecasting, and financial reporting.
• Proficiency in using management software, CRM systems, and Microsoft Office Suite.
• Passion for sports, fitness, and wellness, with a commitment to providing exceptional customer service.

• Competitive salary.
• Health and wellness benefits, including access to the centre’s facilities.
• Opportunities for professional development and career growth.
• Company pension.
• Shift pattern, including evenings and weekends.

To apply for this Leisure and Events Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.