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We're recruiting an experienced and motivated Housing Options Advisor to join a proactive Housing Solutions team delivering essential frontline homelessness services within a busy local authority. This is an excellent opportunity for a professional with strong knowledge of homelessness legislation, casework management, and housing advice to make an immediate impact supporting vulnerable households and preventing homelessness across the borough.
You'll play a key role in assessing housing needs, providing homelessness advice, and ensuring compliance with statutory duties under Part 7 of the Housing Act 1996. Working within a fast-paced environment, you'll manage a diverse caseload, make statutory decisions, and work collaboratively with internal teams, landlords, and partner agencies to secure sustainable housing outcomes.
The role will require the successful candidate to work in the council offices 4 days per week as part of a fully on-site team.
The Role
路Provide housing advice and assistance to customers who are homeless or threatened with homelessness in accordance with Part 7 of the Housing Act 1996 and the Homelessness Reduction Act 2017.
路Conduct homelessness triage assessments, determining eligibility, priority need, intentionality, and local connection.
路Manage a caseload of clients from initial approach through to final duty, ensuring accurate case recording and timely progression.
路Make statutory decisions, including "not homeless" and "not eligible" determinations, supported by clear and concise written decision letters.
路Negotiate with landlords, agents, and external stakeholders to prevent homelessness and secure accommodation options.
路Work closely with internal departments and partner agencies to deliver effective housing solutions for vulnerable households.
路Update and maintain accurate case notes and records using the Jigsaw housing management system.
路Provide clear advice on tenancy rights, housing options, and homelessness prevention services.
路Attend meetings and case conferences as required, contributing to multi-agency discussions.
路Ensure all work complies with current housing legislation, guidance, and council policy.
Key Requirements
路Proven experience working within a Housing Options or Homelessness Service in a local authority setting.
路Strong working knowledge of Part 7 of the Housing Act 1996 and the Homelessness Reduction Act 2017.
路Ability to make accurate statutory decisions and draft clear, concise decision letters.
路Confident in managing a varied and demanding caseload independently.
路Strong communication and negotiation skills with a customer-focused approach.
路Experience of partnership working with internal and external stakeholders.
路Proficiency using Jigsaw or similar housing systems.
路Excellent written and verbal communication skills.
路Ability to work in the office four days per week as part of a busy frontline service.
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
