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This is a remote position.
TMP The Mortgage People
We’re a Shared Ownership mortgage broker that likes to do things a little bit differently. We’re a friendly, professional and amazingly helpful bunch, and we like to think that we’ve got a company culture that blows the socks off the rest.
The role:
What we’re looking for is a Mortgage Administrator / Client Account Manager.
This is a busy, demanding and varied role with serious potential for progression in the future. It’s a fast-moving sales environment but you’ll have all the support you need to find your feet and make a real difference as you work alongside our Mortgage and Protection Consultant team.
It’s worth knowing that this is a remote working position.
What you’ll be doing:
- Keeping in touch with our existing clients so they know we’re on their side
- Dealing quickly and efficiently with enquiries that come in over the phone and by email
- Assisting with the affordability assessment process
- Processing mortgage and protection applications and following them up to avoid delays
- Making sure we do everything we can for our clients – even after their mortgage is agreed
- Looking after our customer database
- General office admin as necessary
Requirements
We’re looking for:
- Someone who is ambitious, enthusiastic and loves to work as part of a team
- Great communication skills (both written and verbal) and the ability to speak confidently on the telephone
- Computer literacy – full training will be given on any specialist software
- A self-starter who is well organised and able to prioritise their own workload
- Good numeracy and literacy skills as accuracy is really important to us
- If you’ve done something similar before, we’d love to hear from you, but experience is definitely not essential.
- Because you’ll be working from home the majority of the time, you’ll need a reliable, fast broadband connection. We may also ask that you travel to our Head Office in Kettering from time to time
In return you’ll receive a competitive salary and benefits package.
Benefits
Company Pension Scheme Available
Discretionary Annual Bonus once probation passed
