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Lamport, Kettering
Hours - Monday to Friday full time
Salar - circa 25k
We are seeking a proactive and detail-oriented Operations Administrator to join our client's busy Operations team. This role provides vital support to the Team Manager, ensuring smooth administrative processes while maintaining regulatory compliance and excellent client service.
Key Responsibilities:
- Upload client instructions to the internal system, ensuring all necessary documentation is complete.
- Manage daily queries from Field Agents and clients professionally and efficiently.
- Review, quality control, amend, and dispatch Field Agent reports to clients.
- Act as the first point of contact for all operational phone traffic.
- Ensure all reports meet service level agreements (SLAs).
- Assist Team Managers and Senior Managers with ad-hoc administrative tasks.
- Manage complaints in line with company procedures and regulatory requirements.
- Strong organisational and multitasking skills.
- Excellent communication skills, confident handling clients and agents.
- Understanding of regulatory compliance, Conduct Rules, and Data Protection.
- Proactive team player with a solution-oriented approach.
- Experience in administrative or operations roles within regulated environments is advantageous.
- An opportunity to be part of a structured and dynamic operations team.
- A collaborative and professional working environment.
- Opportunities for career development and growth.
