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Job description
YOU MUST HAVE EXPERIENCE WITHIN PROPERTY!
Overview
We are seeking a dedicated and detail-oriented Block Manager to oversee the daily operations of our residential blocks. The ideal candidate will be responsible for ensuring the smooth functioning of the block while providing exceptional service to residents. This role requires strong administrative skills, effective communication, and a proactive approach to problem-solving.
Duties
- Manage day-to-day operations of the residential block, ensuring all services are delivered efficiently.
- Maintain accurate records through data entry and management using software.
- Provide excellent customer service by addressing resident inquiries and concerns promptly.
- Utilise phone etiquette to communicate effectively with residents, contractors, and team members.
- Implement upselling strategies for additional services or amenities offered within the block.
- Coordinate maintenance requests and liaise with contractors to ensure timely repairs and upkeep.
- Prepare reports on block performance and resident satisfaction for management review.
- Assist in administrative tasks such as scheduling meetings, managing correspondence, and maintaining office supplies.
Qualifications
- Proven experience in a similar role or within property management is preferred.
- Proficiency in similar property management software is an advantage.
- Strong data entry skills with attention to detail.
- Excellent phone etiquette and interpersonal communication skills.
- Ability to upsell services effectively while maintaining a focus on resident needs.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- A proactive approach to problem-solving and conflict resolution.
If you are passionate about providing outstanding service and have the necessary skills to thrive in this role, we encourage you to apply for the position of Block Manager.
Job Types: Full-time, Permanent
Pay: 26,000.00-30,000.00 per year
Benefits:
- Free parking
- On-site parking
