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Job Title: 1st Line Support EngineerLocation: Oxford (On-site)Salary: £25,000 - £27,000 DOE + Benefits
About the RoleWe are working with a growing independent retail business based in Oxford that is looking for a friendly and proactive 1st Line Support Engineer to join their in-house IT team. This is a fantastic opportunity for someone early in their IT career to gain hands-on experience in a supportive environment, with exposure to a wide range of technologies and retail systems.
You'll be the first point of contact for all IT-related issues across the business, supporting users across retail and office environments.
Key Responsibilities
- Provide first-line technical support to end-users (in-store and office staff) via phone, email, and face-to-face.
- Troubleshoot hardware, software, and basic network issues.
- Set up and maintain desktops, laptops, POS systems, printers, and mobile devices.
- Log, track, and update support tickets through the internal helpdesk system.
- Escalate more complex issues to 2nd line or external IT partners as needed.
- Assist with onboarding new employees - including IT equipment setup and basic training.
- Perform routine system checks and IT housekeeping tasks.
- Maintain inventory of IT assets and ensure equipment is up to date and secure.
What We're Looking For
- Some experience in a 1st line support role, helpdesk, or IT technician position (retail sector experience a plus).
- Basic understanding of:
- Windows 10/11 and Microsoft 365 applications
- Printer and peripheral troubleshooting
- Password resets, user account management (Active Directory basics ideal)
- A genuine passion for IT and helping others.
- Excellent communication and problem-solving skills.
- Ability to work independently and manage time effectively.
- A positive, can-do attitude with a willingness to learn and grow.
- Experience supporting EPOS systems or handheld retail devices. (beneficial)
- IT-related qualifications (e.g., CompTIA A+, Microsoft Fundamentals, etc.) (beneficial)
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
