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Your new company
This organisation is seeking a Customer Service Adviser to join their team. They are a well-established business and opportunities to develop your skills and grow with them.
Your new role
As a Customer Service Adviser, you'll be the first point of contact for customers, ensuring a smooth and professional experience from start to finish. Your responsibilities will include:
Responding to customer enquiries via phone and email
Assisting customers with online bookings and queries
Providing updates on order status and delivery times
Resolving issues efficiently and professionally
Liaising with internal teams to ensure timely and accurate service
Processing orders and maintaining accurate records
Supporting with general administrative tasks as needed
Ensuring a high level of customer satisfaction at all times
What you'll need to succeed
To thrive in this role, you'll need:
Previous experience in a customer service or administrative role
Excellent communication skills, both written and verbal
Strong organisational skills and attention to detail
Confidence using IT systems and managing multiple tasks
A proactive, can-do attitude and a team player mindset
The ability to remain calm under pressure and solve problems effectively
What you'll get in return
You will receive an excellent salary between 25,000 - 26,000 depending on experience. You will also get a great benefits package including holiday allowance, hybrid working policy, pension, free parking and more.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
