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Vulnerable Customer Care Agent

Pertemps Scotland
Posted 23 days ago, valid for 24 days
Location

Kilmarnock, East Ayrshire KA3 2HJ, Scotland

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

Life Insurance
Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Vulnerable Customer Care Agent position is a permanent, full-time role based in Kilmarnock, starting interviews in November.
  • The role involves providing guidance and support to vulnerable customers, making it ideal for individuals with a caring and empathetic nature.
  • The salary for this position is £23,500 per annum, with hybrid working options after three months.
  • Candidates should have experience in a care or nursery environment and must be able to work a Monday-Friday shift pattern with one Saturday per month.
  • Additional benefits include 28 days of holiday, a pension plan, life assurance, and access to a health and wellbeing program.
Vulnerable Customer Care AgentKilmarnockPermanent, Full-time**STARTING NOVEMBER, INTERVIEWS ASAP** Pertemps are currently working with a Financial Services based company who are looking to expand their team. Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support. This is a very well suited role to those with a caring and empathetic nature.This would be a great opportunity for those currently working within a Care or Nursery environment and are looking for a change of career.Salary: £23,500pa
  • Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
  • 37.5 hours per week (Monday-Friday Shift Pattern 8-4 or 9-5, must be available for 1 x Saturday, 8am-2pm per month)
  • 28 days holidays (increasing to 31 days after 5 years)
  • Pension (5% employee and minimum 4% employer contributions)
  • Life Assurance (3 x annual salary)
  • Free medical, dental and optical healthcare cash plan
As a Vulnerable Customer Care Advisor, you will be responsible for handling inbound and outbound calls with the aim of helping customers during their time of need.You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role.Once trained, you will work within a Voice team and become a valued member of our wider Collections team.This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award winning’ and ‘low carbon’ HALO Kilmarnock site.Additional Benefits:
  • Staff discounts at a huge number of shops and online retailers
  • Health and Wellbeing programme
  • Employee Assistance Scheme
  • Modern Apprenticeship Scheme
All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.For more information on this opportunity, please apply, or get in touch with Emily Purdie at Pertemps

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.