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Customer service representative
Vulnerable Customer Care Agent

Vulnerable Customer Care Agent

Pertemps Scotland

Posted 8 days ago, valid for 5 days

Kilmarnock, East Ayrshire KA3 2GF

Full Time

Life Insurance

Employee Assistance

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Sonic Summary

Pertemps is collaborating with a Financial Services company to expand their team in the Vulnerable Customer's department.
The role is ideal for individuals with a caring and empathetic nature, particularly those transitioning from Care or Nursery environments.
The position offers a salary of £25,000 per annum and requires candidates to have at least one year of relevant experience.
Employees will work a hybrid schedule of three days in the Kilmarnock office and two days from home after three months, with additional benefits including 28 days of holiday and pension contributions.
Successful candidates will undergo background checks including work references and a criminal background check.

Pertemps are currently working with a Financial Services based company who are looking to expand their team. Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support. This is a very well suited role to those with a caring and empathetic nature. This would be a great opportunity for those currently working within a Care or Nursery environment and are looking for a change of career. Salary:?£25,000pa

Hybrid working?3 days in our Kilmarnock office and 2 days working at home (after 3 months)
37.5?hours per week (Monday-Friday Shift Pattern 8-4 or 9-5)
28 days holidays?(increasing to 31 days after 5 years)
Pension?(5% employee and minimum 4% employer contributions)
Life Assurance?(3 x annual salary)
Free medical, dental?and?optical healthcare?cash plan

As a Vulnerable Customer Care Advisor, you will be responsible for handling inbound and outbound calls with the aim of helping customers during their time of need. You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award winning’ and ‘low carbon’ HALO Kilmarnock site. Additional Benefits:

Staff discounts at a huge number of shops and online retailers
Health and Wellbeing programme
Employee Assistance Scheme
Modern Apprenticeship Scheme

All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.

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