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Kilmarnock
Customer service representative
Vulnerable Customer Support Agent

Vulnerable Customer Support Agent

Pertemps Scotland

Posted 9 hours ago, valid for 2 days

Kilmarnock, East Ayrshire KA3 2GF

Full Time

Life Insurance

Employee Assistance

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Sonic Summary

The position of Customer Support Agent in Kilmarnock offers a starting salary of £25,000 with a range of benefits.
This hybrid role requires no previous financial services experience and involves working Monday to Friday with structured shifts from 8–4 or 9–5.
Candidates should possess a naturally empathetic disposition and a desire to help vulnerable customers navigate challenging circumstances.
The company provides full training and a supportive work environment, including a modern office space at HALO Kilmarnock.
Additionally, employees enjoy perks such as 28 days of holiday, pension contributions, and a comprehensive wellbeing program.

Customer Support AgentKilmarnock | Hybrid working£25,000 + amazing benefitsMonday to Friday 8–4 / 9–5Are you a naturally empathetic person who loves helping others? Looking to bring your caring nature into a more structured office environment?This could be the perfect step for you. Pertemps are working with a forward-thinking, people-focused financial services company in Kilmarnock who are expanding their Vulnerable Customer Support Team.You’ll be the voice of calm and reassurance for customers who need a little extra support – helping them navigate difficult circumstances with care, professionalism and a listening ear.Whether you’re from a care background, nursery setting, or simply someone who thrives on meaningful conversation – this role could be a brilliant career move.What You’ll Be Doing

Taking inbound and outbound calls to support vulnerable customers with tailored guidance
Listening with empathy, problem-solving with care
Working closely with your colleagues in the wider collections and customer support team
Playing a key role in helping people get back on track during a challenging time

Why This Role Stands Out

£25,000 starting salary
Hybrid working (3 days in the Kilmarnock office, 2 from home after 3 months)
Structured Mon–Fri shifts (8–4 or 9–5)
Award-winning office space in HALO Kilmarnock – a modern, low-carbon hub
Full training provided – no financial services experience needed

Perks & Benefits

28 days holiday (rising to 31 after 5 years)
Pension: 5% employee / 4% employer contributions
Life Assurance: 3x annual salary
Free medical, dental & optical healthcare cash plan
Staff discounts at loads of high-street & online retailers
Wellbeing programme & Employee Assistance Scheme
Modern Apprenticeship scheme for personal growth

If you’re caring, customer-focused and looking for a role where you can genuinely make a difference, we’d love to hear from you.

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