The Company

We are currently collaborating with a main contractor that specialises in the Responsive repairs, planned maintenance and retrofit projects for local authorities and housing associations.

With offices across the UK the company now employs over 700 skilled operatives and specialists delivering a national solution with a local focus.

Since their inception 20 years ago, the company has grown rapidly having completed works on over 5,000 tenanted properties and now turnover in excess of 80 million offering comprehensive works covering full kitchen and bathroom replacements, electrical rewires, boiler changes, new heating systems, disabled adaptations, external insulated rendering, general roofing, loft insulation, and external environmental works.

The Role

Our client is currently seeking to recruit a Repairs Planner to join their team in Southwest London to effectively manage and schedule repairs and maintenance work across London and the southeast.

Roles and responsibilities include but are not limited to:

-Scheduling works into diaries daily ensuring that diaries are full and immediate attention is given to allocate work to operatives when they become free

-Check the system for emergencies and manage within a timely manner to ensure targets are met

-Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion

-Provide a high quality services to clients on a face to face basis

-Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of work, providing updates at regular intervals

-Ensure the system is updated in a timely manner so that the client and operations are in receipt of the most up to date information

-Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions

-Managing incoming repairs inbox and allocating repairs works appropriately