Customer Service Manager

Customer Service Manager

Location: Kingston upon Thames with parking

Salary: 45,000 - 50,000 per annum plus amazing benefits package including medical insurance, pension, life assurance, bonus incentive, 25 days plus BH and fantastic facilities including pay day pastries.

Hours: 9am to 5pm, Monday to Friday with 2 days working from home

Contract Type: Permanent

Are you ready to take your career to the next level in the dynamic world of this exciting organisation?

My client, who I know very well, is seeking a passionate and driven Customer Service Manager to lead a team of 8, dedicated to delivering exceptional customer experiences!

If you thrive in a fast-paced environment and possess strong leadership skills, we want to hear from you!

Key Responsibilities:

• Lead and Inspire: Manage and motivate an on-site and remote Customer Service team, ensuring performance objectives are met while maintaining high standards of quality and compliance.
• Stakeholder Collaboration: Build and maintain professional relationships with internal stakeholders, distributors, and partners to enhance the overall customer experience.
• Data-Driven Insights: Monitor KPIs and performance metrics, taking proactive actions to improve efficiency and share insights.
• Team Development: Support recruitment and retention efforts while conducting regular performance reviews and coaching sessions to foster a high-performing team.
• Compliance and Best practises: Ensure adherence to company policies, SOPs, and regulatory requirements, collaborating with other departments for continuous improvement.

Requirements:

• Experience in a Customer Service leadership role managing a team of direct reports. A background in customer service, logistics, or project management is a plus.
• Data Savvy: Comfortable working with data and presenting insights effectively, strong user of Excel and Power BI is desirable.
• Language Skills: Excellent command of English is essential; knowledge of Swedish, Norwegian, or Danish is a bonus!
• Soft Skills: Exceptional interpersonal and communication skills, a customer-focused mindset, and resilience in handling objections.
• Empowerment: Within this role, you will act and decide independently, shaping the future of customer service within the organisation.

Why Join this company?

• Empowerment: Within this role, you will act and decide independently, shaping the future of customer service within the organisation.
• Growth Opportunities: We offer an environment that encourages professional growth and development. Join us in leading digital transformation initiatives and enhancing customer value!
• Team Spirit: Be part of a collaborative team that values your input and fosters a culture of excellence.

If you are proactive, adaptable, and have a knack for coaching and listening, we want to meet you! Join their mission to deliver outstanding customer experiences and make a meaningful impact.

How to Apply:

Ready to embark on this exciting journey? Apply today!

Let's work together to make every customer interaction exceptional! Apply now!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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