- Oversee onboarding process for new suppliers
- Maintain up-to-date product specifications for packaging and labelling
- Create Front of Pack (FOP) & Back of Pack (BOP) label content from specifications
- Ensure compliance with EU labelling legislation and product claims
- Monitor packaging stock levels and liaise with suppliers to maintain continuity
- Coordinate and approve SSCC labels with suppliers
- Support customer service team during peak periods
- Handle customer queries and resolve complaints via phone and email
- Ensure all supplier certifications are current and properly documented
- Collaborate cross-functionally on product launches and quality projectsDo you have Knowledge of EUFIC regulations and allergen labelling- if so we would love to hear from you!Â
Back to searchQuality & Customer Care Executive
Layka Recruitment
Posted a day ago, valid for 2 days
Kingston Upon Thames, Surrey KT2 7NH
Full Time
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Sonic Summary
- We are seeking a Quality & Customer Care Executive for a leading UK food company with over 30 years of experience in sustainable and organic food.
- The position is based in Kingston upon Thames and offers flexible working opportunities on a full-time, permanent basis.
- Candidates should have at least 1 year of experience in customer service or the food industry.
- Key responsibilities include managing product information, ensuring compliance with EU labelling legislation, and providing excellent customer service.
- The salary for this role is competitive and commensurate with experience.
