General Manager Kingston upon Thames

Minerva Recruitment Limited

Posted a day ago, valid for a month

Kingston Upon Thames, Surrey KT2 5EB, England

£45,000 per annum

Full Time

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Sonic Summary

We are looking for an experienced General Manager to oversee the launch of a new entertainment venue in Kingston.
The venue will feature immersive experiences such as arcade games, sports simulators, and duck pin bowling, catering to families during the day and adults in the evening.
Candidates should have proven experience in a similar leadership role, ideally with a strong background in food and beverage management, and at least 5 years of relevant experience.
The position offers a competitive salary with performance-related bonuses, along with opportunities for career growth in a fast-paced environment.
This role requires flexibility to work evenings and weekends, with a focus on maintaining high standards of service and customer satisfaction.

Were seeking an experienced and energetic General Manager to lead the launch of an exciting new entertainment venue in Kingston. Spread across two vibrant floors, this venue will offer a range of immersive experiences for families during the day and adults in the evening, including arcade games, sports simulators, duck pin bowling, VR, and more. With two bars and a busy kitchen serving everything from pizza to popcorn, this is a high-energy, customer-focused environment where no two days are the same.
Key Responsibilities:

Lead and manage a team of three managers and approximately 25 staff
Oversee all aspects of daily operations across arcade, sports areas, bars, and kitchen
Drive high standards in service, cleanliness, safety, and maintenance
Manage stock, liaise with suppliers, and monitor inventory
Ensure excellent food and beverage delivery and contribute to menu planning
Maintain a customer-first focus, handling complaints and driving satisfaction
Deliver revenue growth and manage KPIs, costs, and team performance
Promote events, parties, and local marketing initiatives
Operate a seamless cashless payment system
Ensure full compliance with health, safety, and food hygiene standards

Ideal Candidate:

Proven experience as a General Manager or in senior leadership in a similar environment (entertainment, arcade, sports or hospitality)
Strong food and beverage management background
Motivational leader with excellent communication and team management skills
Commercially savvy, confident in driving performance and revenue
Flexible, hands-on and thrives in a high-energy environment
Comfortable working evenings and weekends as required
Experience with cashless systems desirable

Whats in it for you?

Competitive salary with performance-related bonuses
Career growth opportunities in a fast-growing brand
Fun, fast-paced work environment
Staff perks and discounts

Ready to take the lead at this dynamic new venue in Kingston? Apply now to join the team for the next big opening in entertainment.

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