Temporary Accommodation Team Manager

Role purpose

The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs managers who thrive in a networked organisation and who can provide strong operational leadership.

The role will:

• Lead, develop and deliver the management of hostels and the operational delivery of temporary accommodation within accommodation secured under spot-purchase, leased or other forms of procurement offering dispersed properties for statutorily homeless and other clients in accordance with relevant legislation, policies and procedures.
• Lead and manage the Temporary Accommodation Team, ensuring properties meet the required health & safety standards, that repairing obligations are met, minimising voids and rent loss and managing relationships with homeless households and housing provider landlords and their agents.
• Support the Accommodation Services Lead by contributing to the overall development of the temporary accommodation service.

The role reports directly to the Accommodation Services Lead and is directly responsible for a team of Temporary Accommodation Officers.

The role will also manage the emergency out of hours rota and occasionally be available for cover if required. Enhancements will be paid in accordance with policy.

The person

In order to successfully deliver the responsibilities of the role, you will need to:

• Have strong leadership skills, modelling a performance culture and constructively building achievement, confidence and skills in others
• Question and challenge conventional thinking, with a continual eye on the bigger picture in terms of the corporate context and external environment
• Role model agility and adaptability in mindset and ways of working
• Work successfully with key stakeholders including Members, residents, businesses, communities, partner organisations and other public services
• Demonstrate commitment to own personal and professional development to meet the changing demands of the role
• Demonstrate a high level of innovation and creativity.
• Experience of leading service transformation
• Extensive experience of setting targets, monitoring performance, and taking remedial action to achieve targets in a pressurised homelessness setting

Knowledge, including educational qualifications:

Knowledge of housing management law, repairing and health and safety obligations management of arrears and voids relating to temporary accommodation and

Knowledge of private leasing schemes, Hostels and Emergency Accomodation and the needs of homeless households

Experience:

Experience of managing a busy, frontline public housing service or similar and/or significant technical experience

Experience of public sector housing management to tenants and/or homeless households or similar

Experience of partnership working and influencing and negotiating to achieve successful outcomes

Temporary Accommodation Team ManagerTemporary Accommodation Team ManagerTemporary Accommodation Team ManagerTemporary Accommodation Team ManagerTemporary Accommodation Team ManagerTemporary Accommodation Team Manager