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Customer Service Coordinator
Make a real difference in the customer journey beyond the sale.
Are you passionate about delivering outstanding service and building long-term customer relationships? Have you worked in Aftersales? Do you thrive in a fast-paced, team-focused environment? Join our client as a Customer Service Coordinator, where you'll be at the heart of post-purchase support ensuring every customer feels valued, heard, and well taken care of.
This is more than just answering queries it's about coordinating solutions, managing product care, and being the bridge between customers, suppliers, and internal teams.
What Youll Be Doing
- Support customers after their purchase, handling questions, product concerns, and service requests with professionalism and care.
- Work with production, suppliers, and delivery teams to manage repair jobs and service timelines effectively.
- Process warranty claims accurately and fairly, following company guidelines and ensuring customer satisfaction.
- Order and manage parts and materials required for repairs while keeping a close eye on inventory levels and costs.
- Investigate product concerns and collaborate with quality teams to implement lasting solutions.
- Log all customer interactions, service activities, and inventory updates using internal systems.
- Track feedback, service metrics, and trends to help drive continuous improvement.
What Youll Bring
- Excellent communication skills clear, professional, and customer-friendly
- Strong organization and multitasking abilities
- Experience with ERP, CRM, or service management tools
- Sharp problem-solving skills and attention to detail
- Understanding of product repair workflows
- Adaptable, calm under pressure, and solutions-oriented
- A collaborative mindset and team-first attitude
Bonus Points If You Have:
- Experience in premium product support or customer care
- Certification in customer service, operations, or supply chain management
Why Join Our Client?
As a Customer Service Coordinator, youll be part of an organization that prioritizes quality, care, and continuous improvement. Youll collaborate with cross-functional teams, shape the post-purchase experience, and make a lasting impact on customer satisfaction and loyalty.
