Housing officer

An opportunity has arisen within a local authority for an experienced and proactive Housing Officer to join the Housing Management Team on a temporary basis. This is a hands-on, patch-based role focused on delivering excellent tenancy management services, supporting residents, and ensuring compliance with tenancy agreements.

This position is ideal for someone with a solid background in social housing who is confident handling both routine tenancy matters and enforcement when necessary.

Key Responsibilities:

• Support tenants in managing and sustaining their tenancies effectively, offering advice and guidance where needed.

• Manage tenancy change requests, such as successions, assignments, mutual exchanges, and permission requests.

• Undertake enforcement action in line with relevant legislation and local policies to address breaches of tenancy, including anti-social behaviour and property misuse.

• Build and maintain positive relationships with tenants, ensuring a visible presence on the patch.

• Work collaboratively with internal teams and external partners to resolve tenancy issues and support vulnerable households.

• Keep accurate and detailed case records, ensuring compliance with statutory requirements and data protection standards.

• Contribute to the delivery of a high-quality, responsive and customer-focused housing service.

Requirements:

• Proven experience working in a social housing environment, specifically in tenancy management and enforcement.

• In-depth knowledge of relevant housing legislation and best practice in tenancy sustainment and enforcement.

• Excellent interpersonal and communication skills, with the ability to handle sensitive and challenging situations.

• Strong organisational skills and the ability to manage a varied workload across multiple cases.

• A proactive and assertive approach to resolving tenancy-related issues while maintaining a fair and respectful manner.

• Full UK driving licence and access to a vehicle insured for business use (or willingness to obtain this upon offer).

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.