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Our established Kirkcaldy based client, require a Sales Administrator to join their Sales and Customer Service teams.
Reporting into the Inside Sales Manager you will be supporting the customer service and internal sales teams with order processing, warranty requests, customer enquiries and other administrative tasks.
You will ensure the best possible representation of the company, its services, and values at all times and your key duties will include:
- Being responsible for handling incoming sales enquiries from other team members. Processing to a high level of accuracy.
- Submitting warranty requests.
- Being accountable for sales activity and able to switch between roles while maintaining a high standard of customer service.
- Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM system and available to F2F and internal sales team members.
- Manage customer account queries.
- Processing sales orders quickly and accurately, working in line with company procedures.
- Keeping the data on the CRM accurate, updating number of machines and customer categories.
- Assisting both the internal and F2F teams with admin tasks such as updating custom pricing records and processing F2F marketing requests.
- Being responsible for processing consignment stock orders and transfer requests.
- Managing all sample product requests.
- Post daily activity & financial targets into company communication forums.
- Accurately log cases to record sales order issues.
- Manage ETA requests from customers with logistics
To be suitable for this busy and challenging role you will have the following key skills and experience:
- Dynamic, motivated and hungry for sales success
- Proven sales experience - either telephone based or field based
- Track record of over-achieving targets
- Strong phone selling skills and active listening
- Ability to upsell and cross sell relevant items to increase margin
- Familiarity with CRM systems and practices
- Building effective working relationships with internal and external customers
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to influence
- Strong attention to detail
- Skilled in negotiation
In return you will receive basic salary of 30k plus bonuses (OTE 40k) + excellent benefits package. This hours for the role are Monday to Friday and fully office based.
Please send CV ASAP for consideration.
INDPERM
