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Internal Sales & Order Fulfilment Coordinator
Kirkcaldy, Fife | Office based, 5 days per week | Early finish on Fridays
Salary: Circa 35,000
This is a permanent, full-time internal role within a technical products business, suited to someone who enjoys structure, accuracy, and seeing an order through from start to finish.
You'll be based in the office five days a week, working closely with a small, hands-on team. There is no hybrid working and no field sales. This role is about doing the job properly, keeping customers informed, and making sure orders are processed accurately and delivered on time.
The role
You will be responsible for managing customer orders received via website and email enquiries. From checking stock and building orders, through to sourcing parts, arranging deliveries, and updating customers, you'll own the process end to end.
You'll also support wider business activity where required, working closely with purchasing, logistics, and administration.
Key responsibilities
Processing customer orders from website and email enquiries
Checking stock availability and building accurate orders
Sourcing and ordering parts when items are not in stock
Liaising with customers to confirm product details and specifications
Coordinating deliveries and working with couriers
Maintaining accurate order, stock, and customer records
Supporting purchasing, invoicing, and general administration where needed
What we're looking for
Experience in internal sales, order processing, or sales support
Comfortable working with technical products or learning specifications
Strong attention to detail and good organisation
Confident communicating with customers and suppliers
Flexible attitude and willingness to support a small team
What's on offer
Circa 35,000 salary depending on experience
Office-based role with a consistent routine
Early finish on Fridays
Stable, long-term position within a growing business
If you enjoy structured work, taking ownership, and being part of a close-knit team, this is a role worth exploring.
