Service Transition Manager/Engineer

Job Title: Service Transition Manager/Engineer
Location: Manchester/Knutsford
Salary/Rate: 367.50 Per Day
Start Date: 20/06/25
Job Type: Initial 6 Month Contract Inside IR35

Company Introduction

We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for skilled Service Transition Managers and Engineers.

Job Responsibilities/Objectives

You will be responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level.

• Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving co-ordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review.
• Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups.
• Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams.
• Responsible for gathering and articulate service requirements
• Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short
• Championing agile ways of working, growing and promoting IT service management best practices
• Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base.

Required Skills/Experience
The ideal candidate will have the following:

• 5+ years of working in an IT service environment within a complex and diverse organisation
• Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile)
• Technical background - able to understand various architecture solutions (Cloud,SaaS, on-premise)
• Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models
• Strong understanding of ITIL Incident, Change & release management and service continuity processes
• Strong analytical skills with data driven approach and ability to grasp technical design
• Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences
• Ability to train team members and stakeholders and pass on best practice procedures in IT service management
• Ability to developed presentation and influencing skills, and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible.
• Experience of Service Acceptance Criteria.
• Structured thinker, able to develop and implement new processes and operate in areas of ambiguity.
• Ability to work across and manage a large number of stakeholders.
• Excellent written/verbal communication skills
• Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed.

Desirable Skills/Experience
Although not essential, the following skills are desired by the client:

• Bachelor's degree in information technology, Computer Science or a related discipline.
• Previous experience/ track record of working in Financial Services Industry.
• ITIL Certification and ITIL Service Transition-certified
• DevOps and ServiceNow experience
• Self-starter, capable of working independently
• Experienced in the use of the Microsoft Office toolset
• Collaboration with outsourced and / or external development partners
• Understanding of scalable architecture patterns and client / backend systems design
• An appreciation of project and programme governance activities required in a large regulated financial services firm

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.


Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.