Outbound Sales Advisor

Outbound Sales Advisor

Based Knutsford – Office and Hybrid working

START DATE 3RD NOVEMBER

Excellent Benefits

• Basic salary - £28,535 with uncapped OTE 
• 30 days holiday, plus bank holidays
• Free Parking
• Bupa Cash Plan  
• Life Assurance
• Pension with the option of a SMART pension 
• Death in service benefit 
• Employee Assistance service, including access to a 24/7 online GP 
• Ongoing in-house training

Shifts

9am to 5pm Monday to Friday with one day working on the late shift every week from 12pm to 8pm with every 5 weeks being a Friday which will be 10am to 6pm (you can work the late shift from home once you are fully trained up)

9am to 5pm – 1 Saturday every 3 weeks (you can work this from home once you are fully trained up) you will also receive a day off the following week.

Due to continued expansion, our client is seeking experienced Outbound Sales Advisor to join their current team who are based in Knutsford Town Centre.

This is an excellent opportunity for an experienced Outbound Sales Advisor with a proven experience of working in an outbound sales role.

As an Outbound Sales Advisor, will have a minimum of 18 months to 2 years’ experience of be speaking to prospective customers who have already enquired through various marketing channels with the objective of answering any queries regarding various plans and optimising sales conversion rates. 

As you will be speaking to potentially vulnerable customers, you will need to have empathy, and patience with good listening skills to deliver an excellent customer service and the ability to solve problems and identify process improvements with a flexible approach and an ability to adapt quickly to meet business needs. 

Key Skills

• Proven experience of working in an outbound sales role

• Excellent communicator with professional telephone manner with proven experience of dealing with mature customers.
• Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding customer care; being especially aware that some customers may be vulnerable.
• Results driven with ability to achieve work towards KPI’s set on production, quality, and customer service skills.
• Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way. 
• Computer literacy and good working knowledge of MS Office Suite.