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Due to growth an experienced Claims Technician is required to join a Subsidence Team where you will provide Technical Building claims Solutions and provide Technical Support to a team of Surveyors and a Claims Management Team.
Key Responsibilities:
- Main duties and responsibilities will be to work as part of a remote working desk-based team to drive subsidence claims towards settlement and will include:
- Communicating with customers, contractors and insurer clients over the telephone, email and in writing
- Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
- Updating and creating building repair scopes using in-house schedule of rates
- Assessing contractor estimates
- Negotiating cash settlements for repairs with policyholders
- Managing panel contractors, controlling repair schedules and costs
- Settling claims under delegated authority
Skills & Experience Required:
- Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
- Demonstrate great communication and organisation skills
- Ability to demonstrate a high standard of customer service
- Computer literate, with excellent verbal and written communication skills
- Ability to thrive in a fast-paced target driven environment
- Positive attitude and be a flexible, self-motivated team player
- Attention to detail and ability to assess and resolve problems and find solutions
Salary & Benefits:
- Claims Technician - Remote working - up to £30k per annum
- 25 days holiday plus an excellent benefits package
