2nd Line Engineer

In Technology Group Limited

Posted a day ago, valid for 5 hours

Lancaster, Lancashire LA2 9JY, England

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position is for a 2nd Line Support Engineer located in Lancaster, offering a salary between £30,000 and £35,000 per annum depending on experience.
The successful candidate will support a variety of technologies and act as an escalation point for complex technical issues while providing mentorship to junior team members.
Key responsibilities include assisting with infrastructure projects, providing remote and onsite support, and collaborating with other teams to enhance internal processes.
Candidates should have proven experience in a 2nd line support role within an MSP or similar environment and a strong knowledge of Microsoft technologies and networking.
A full driving license and personal vehicle are required for this role, which involves some fieldwork.

Job Title: 2nd Line Support EngineerLocation: Lancaster (full-time onsite with some sites visits- field work)industry: Managed Service Provider Salary: £30,000- £35,000 per annum (DOE)

The Opportunity:

I'm currently recruiting on behalf of a well-established, rapidly growing Managed Service Provider based in Lancaster that is on the hunt for a talented Senior 2nd Line Support Engineer to join their high-performing technical team. This is an exciting opportunity to work with a broad range of technologies across a diverse client base, supporting both on-premise and cloud environments.

You'll act as an escalation point for complex technical issues, provide mentorship to junior team members, and play a critical role in project delivery and system improvement initiatives.

Key Responsibilities:

Act as senior escalation for 2nd line tickets (some 3rd line), ensuring timely resolution and high customer satisfaction.
Support a wide range of technologies including Windows Server, Microsoft 365, Active Directory, Azure, networking equipment (firewalls, routers, switches), and backup solutions.
Assist with infrastructure projects such as migrations, deployments, and system upgrades.
Provide remote and occasional onsite support to SME clients across multiple industries (field-work included to local sites).
Collaborate with the 3rd line and project teams to improve internal processes and client infrastructure.
Document resolutions and technical processes clearly in the helpdesk system.

Technical Skills & Experience:

Proven experience in a 2nd line support role within an MSP or similar fast-paced IT environment.
Strong working knowledge of Microsoft environments (Windows Server, Microsoft 365, Exchange, Azure).
Networking experience - TCP/IP, DNS, DHCP, VPNs, VLANs, firewalls (WatchGuard, SonicWall, or similar).
Experience with virtualisation technologies (Hyper-V, VMware).
Familiarity with backup and disaster recovery tools (Veeam, Datto, etc.).
Solid customer-facing skills and the ability to communicate clearly with non-technical users.

Full driving licence and your own vehicle required!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Apply now in a few quick clicks

2nd Line Engineer

Electronic Monitoring Support Officer LA4

HGV Technician

ICT Technician