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Location: Lancaster, LA1 (Initial Assignment)
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Maintenance Operative and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
At Persimmon, we don't just build homes - we build careers. When you join us as a Maintenance Operative, you'll benefit from:
- Competitive salary
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, providing maintaining high standards of customer experience.
Primary Responsibilities
- Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA's.
- Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
- Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identify all contra-charging opportunities.
- Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
- Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
- Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
- Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools
- Painting and Joinery experience is required
- PASMA certificate is advantageous
- Excellent customer service skills
- Conversant with Microsoft Office
- Current CSCS Card (Construction Skills Certification Scheme)
- First Aid qualification would be advantageous
- Full UK Driving Licence is required
