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The Customer Service Specialist will support clients by providing exceptional service and resolving queries efficiently. This role is based in Lancing and requires a proactive approach to ensure customer satisfaction.
Client Details
This small-sized organisation offers specialised products and services to its clients. They are known for their professional approach and commitment to quality, fostering a collaborative and focused work environment.
Description
- Respond to customer inquiries via phone, email, and other communication channels.
- Process orders and ensure accurate data entry into the system.
- Collaborate with internal departments to resolve customer issues promptly.
- Provide product and service information to clients.
- Monitor customer accounts and follow up on outstanding queries.
- Maintain accurate and up-to-date records of customer interactions.
- Identify opportunities to improve customer service processes.
- Support the team with additional administrative tasks as required.
Profile
A successful Customer Service Specialist should have:
- Previous experience in a customer service or client-facing role.
- Excellent communication and interpersonal skills.
- A proactive and problem-solving mindset.
- Strong organisational skills and attention to detail.
- Familiarity with CRM systems or similar software is advantageous.
Job Offer
- 25,000 per annum.
- Permanent role with opportunities for career development.
- Generous holiday allowance and workplace benefits.
- Supportive and professional work environment in Lancing.
If you are ready to take on this rewarding role, apply now to become a valued Customer Service Specialist.
