Customer Service

Posted a day ago, valid for 3 days

Lasswade, Midlothian EH18 1BS, Scotland

£23,500 per annum

Full Time

Retirement Plan

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Sonic Summary

An exciting opportunity for a Customer Service Advisor is available in Edinburgh, offering a salary of £23,500 per annum.
The role requires a passion for delivering exceptional customer service and involves providing support via phone and email.
Candidates should be prepared to work 37 hours per week, including one Saturday every two weeks, on a 6-month fixed-term contract.
Benefits include 33 days of annual leave, significant discounts, an enhanced pension scheme, and interest-free season ticket loans.
This position is suitable for individuals with relevant experience who are eager to join a dynamic ecommerce business.

Exciting Customer Service Advisor Roles - Edinburgh

Are you passionate about delivering exceptional customer service? Looking to join a growing, dynamic ecommerce business with a fantastic team and excellent benefits?

We're hiring a Customer Service Advisors to join our client's vibrant team in Dalkeith, Lasswade or Edinburgh!

What you'll be doing:

Providing friendly, expert support via phone and email to customers about products and orders
Helping customers navigate their online orders and managing back-office processes
Coordinating with logistics, retail, and repair teams to ensure smooth order delivery and after-sales care
Building strong relationships using CRM tools and supporting ongoing customer needs
Being the go-to contact for all things related to the brand and its products

Role Details:

Hours: 37 hours per week, Monday to Saturday (1 in 2 Saturdays)
Pay rate: £23,500 per annum
Contract: 6-month fixed term initially
Start date: ASAP

Why this role is great for you:

33 days annual leave (pro-rata for part time) - plenty of time to recharge
Amazing discounts - up to 50% off restaurants and 10% off food halls
Enhanced pension scheme - your future, taken care of
Interest-free season ticket loans - easy travel to work

If you're ready to join a company that truly values its people and customers, this is the role for you!

Apply now and start your journey with an employer who cares.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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