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Pay:12.50 per hour
Job description
LJ Transportation are seeking to employ a Control Room Operative to join their friendly and supportive team for their evening shift position.
Evening shift (office based- non remote)
4 on 4 off shift pattern
5pm- 10pm
Key Points:
Permanent Contract (following successful completion of probationary period).
Full time position.
Monthly pay (PAYE).
28 days paid holiday. (PRO RATA)
Employee Pension Scheme.
.Employee Discount
.Company Healthcare Cash plan (HCP)
Company Uniform/PPE Supplied as required.
Permanent Contract (following successful completion of probationary period).
About the Company:
LJ Transportation Ltd is a well-respected, family-run provider of Road Rescue, Vehicle Collision & Breakdown Recovery solutions in the East of England and surrounding areas. We are a responsive and flexible supplier to major motoring organisations, manufacturers, insurance providers, fleet management companies and public authorities.
About the role:
Control Room Operatives act as the primary contact and co-ordination point for both customers and our field-based resources. They look after the various aspects of each service request, ensuring that individual customer requirements are met, that the most appropriate and timely resource are allocated to each task, and that any obstacles/issues are carefully managed.
Main Duties Include:
Supporting customers through the assistance/recovery process.
Booking jobs onto, and administering jobs within, our workflow management software.
Ensuring that processes and procedures are always followed.
Ensuring that agreed service levels are met for our customers/clients.
Communicating with various stakeholders (Customers, Clients, Recovery Technicians etc.).
Other duties as required to support the aims of the business.
Candidate Requirements:
Able to remain calm under pressure.
A Team Player.
Good customer service/communication skills.
Able to work in a disciplined manner.
Willing and able to learn new information.
Computer literate and good competency in Maths & English.
Familiarity with the Vehicle Recovery industry is preferred, but not essential (induction/training is provided).
If you are interested in this position and believe you have the skills and experience suitable then please do get in touch with your CV attached; we would love to hear from you!
Job Types: Part-time, Permanent
Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Work Location: In person
