Customer Service Advisor

Customer Service Advisor (Payments Support)
Leamington Spa – Hybrid (after training)
£25000 – £28,500 (depending on your experience) + Benefits

Are you from a customer service, call centre or contact centre background and enjoy having quality conversations with people?

This role is all about helping domestic customers who have gone a little overdue on payments (30–90 days). You’ll listen, understand their situation, and agree on the best solution, whether that’s taking a payment or setting up a plan. It’s about quality over quantity: engaging conversations, building rapport, and supporting customers with empathy.

What you’ll do as a Customer Service Advisor:

• Speak with customers about overdue accounts in a supportive, professional way
• Agree on payment arrangements or plans that work for both sides
• Handle objections confidently but always with empathy
• Keep clear and accurate records

What we’re looking for in our Customer Service Advisors:

• Background in customer service/contact centre/call centre
• Confident communicator who enjoys problem-solving
• Resilient, empathetic, and motivated by helping customers
• Organised and able to manage your workload effectively

Shift pattern for Customer Service Advisor:

7-week rotation (5x 8:30 am – 5:00 pm, 1x 8.00 am to 4.30pm and 1x 11.30am to 8pm)

Benefits for a Customer Service Advisor:

• 25 days holiday + bank holidays
• Private medical, life assurance, pension up to 7.5%
• Staff discounts + development opportunities

INDL