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We are looking for a highly motivated employment coach who has a passion for supporting unemployed individuals to find work. The adviser will take responsibility for their own caseload of participants and want to go the extra mile to support them.
The role will include:
· Supporting participants overcome barriers to employment by engaging with them, setting up and reviewing SMART action plans for participants, and finding them sustainable employment
· Identify transferable skills and capabilities in participants to find suitable jobs
· Signposting to local stakeholders to provide support where required such as debt concerns, mental health conditions or career coaching
· Updating and/or creating CVs, cover letters and tailored application support
· Support individuals with job interviews and assessments
· Supporting the participant with job search using the appropriate job boards and ensure profiles are kept up-to-date
· Identifying skill gaps and signposting to courses which will help the individual
· Find relevant jobs for participants in addition to working with the Employer Engagement Team to identify suitable job opportunities
Ensure you meet all customer service standards by supporting participants to the best of your ability whilst remaining contractually compliant
· Update the case management and learner system for activities and outcomes achieved by the participant
Key Skills and Mindset
· A passion to exceed all monthly performance targets and KPIs
· Motivation to deliver strong outcomes for individuals and transform lives
· Experience of working in a fast-paced environment and manage multiple priorities
· Experience of working in target driven environment
· Excellent communication skills to build rapport with individuals quickly and with the ability to listen, understand and coach
· Ability to motivate individuals and challenge them
· Strong minded with the ability to working with challenging people
· Great knowledge of the labour market
· Good at problem solving
· Strong IT skills
· Excellent organisational skills
· A strong commitment to personal and professional development
· Be able to comply with data protection, IT security and other policies
· Be a team player and supportive of colleagues
Job Type: Full-time
Work Location: Leamington Spa – 144A Parade CV32 4AG
