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As Community & Communications Manager you will deliver high quality member engagement and communication activities, supporting the growth of the company's network and the ongoing development of the community portal.
You will play a key role in strengthening relationships with members, improving engagement with network benefits and ensuring consistent, engaging communication across all channels.
Key Responsibilities
Member Engagement & Community Development
- Support the development and delivery of the community development and member engagement strategy, to increase participation and interaction across the network.
- Foster and nurture strong, collaborative relationships with member firms, to understand their evolving needs and priorities.
- Work closely with the IT & Member Experience Manager to develop the Connect portal and improve member experience and access to benefits and services
- Contribute to the planning and delivery of member events, including the annual Conference with a focus on content, and member communication.
- Coordinate regular member feedback surveys to understand member sentiment, engagement and satisfaction.
- Chair the company's BD & Marketing and CX groups, helping to plan discussions, share best practices and develop supporting resources.
- Participate in regional and special interest discussion suppers and represent the company at relevant events.
Communications
- Deliver a comprehensive communications plan to ensure consistent, clear and engaging messaging across all channels.
- Collaborate with the Executive Team in the creation of member-focused content and resources in line with the company's overall strategy.
- Manage online presence, including the website and social media channels, ensuring content reflects the brand and resonates with members
- Produce high-quality written and visual content for newsletters, digital channels, and marketing materials.
- Support the wider team with communication initiatives relating to member recruitment, engagement campaigns, and thought leadership.
Collaboration and Support
- Oversee the work and development of the Member Communications Officer, fostering a culture of collaboration and continuous improvement
- Work closely with colleagues across the team to align communications and engagement activities with company objectives
- Contribute ideas and feedback to support the ongoing development of the network’s member services and digital platforms
- Maintain an up-to-date awareness of developments in the legal sector to inform communications and engagement strategies
- Development of external personal network for the benefit of the company
- Responsibility for own ongoing personal development and learning
Essential Skills and Experience
- Degree level qualification or equivalent experience
- Strong experience in engagement, communications, or marketing role, ideally within the professional services sector
- Excellent interpersonal and relationship building skills
- Strong written and verbal communication skills with experience creating impactful content
- Confident managing multiple projects and priorities
- Experience with digital communications tools, including websites, email campaigns, and social media platforms
- Ability to work collaboratively with colleagues and external partners
Desirable Skills and Experience;
- Experience working in, or supporting, law firms
- Experience in community development or member engagement
- Experience of professional networks.
- Experience supporting events and conferences
- Experience of working in a small team
- Understanding of trends and issues affecting the legal sector and SME businesses
- Familiarity with CRM systems, member engagement tools and marketing measurement and analytics
- Familiarity with video editing software
Personal Attributes;
- Proactive, self-motivated, organised and results-driven
- A collaborative, approachable team player who thrives in a community environment
- Passionate about building relationships and delivering exceptional service
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